The MPGOC Customer Service Charter

At MPG Owners Corporation, our focus is on people and our commitment to you goes beyond mere words; it's a pledge to uphold the integrity of your property to the highest standards while prioritising your needs above all else.

Under the charter we promise to:

1. Annual on site inspection and up to 3 inspections per annum.

2. Extend courteous greetings and always provide our names whenever you reach out to us.

3. Communicate clearly and concisely, offering accurate information in plain language.

4. Listen attentively and conduct ourselves professionally at all times

We endeavour to: 

1. Respond to your calls and emails within two business days.

2. Provide progress reports or resolutions within three working days for any unresolved queries.

3. Schedule your Annual General Meeting within three months of the financial year-end, or as agreed upon with the committee.

4. Expedite repairs and maintenance requests within two working days, prioritising urgent matters immediately.

5. Supply minutes of all meetings within 14 working days.

6. Conduct annual reviews of contracts and service providers to guarantee the best value for your Owners Corporation.

7. Handle your debt collection matters promptly, fairly, and efficiently.